FTL - High packet loss in NYC region affecting Comcast users
Monitoring - Comcast viewers in NYC and the surrounding areas are experiencing a high degree of packet loss resulting in a low quality video experience for FTL streams
Feb 25, 15:12 PST
Mixer API Operational
Mixer Web Experience Operational
Mixer Xbox App ? Operational
Skills (Sparks and Embers) Operational
Dashboard ? Operational
Chat Operational
Interactive API Operational
Notification Delivery Operational
Website Delivery Operational
Xbox/Windows Notification Delivery Operational
Email Delivery Operational
Push Notification Delivery Operational
VOD Operational
VOD Uploads Operational
VOD Playback Operational
Video Ingestion Operational
Video Distribution Operational
FTL (Low Latency) Video Delivery Operational
HLS (Fallback) Video Delivery ? Operational
Webhook Delivery ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Channel property updates delayed
Resolved - A data processing pipeline that replicates data between systems experienced a partial outage. This failure delayed the update of changes that were made to channel metadata (e.g. channel title, game played, description) and would have potentially affected the data displayed in search results and on the Mixer.com home page.

The replication process was restarted and any unprocessed changes are now flowing to the secondary systems that depend on them.
Feb 22, 03:00 PST
Feb 21, 2020
Issues signing into Mixer for some users
Resolved - This incident has been resolved.
Feb 21, 19:58 PST
Identified - We are aware of some users receiving errors when trying to log into Mixer and working to resolve.
Feb 21, 16:46 PST
Degraded video services reliability between NYC and other services
Resolved - This incident has been resolved.
Feb 21, 12:45 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 20:31 PST
Update - We are continuing to investigate the issue. We have mitigated the issue for new streams by routing traffic to a new data center. Existing streams within the NYC area may encounter the symptoms mentioned previously.
Feb 20, 15:55 PST
Investigating - We are currently investigating an issue where video services in NYC cannot reach other required services. Streams in that area may encounter delayed VOD uploads, clip creation issues, and being able to find FTL for these streams.
Feb 20, 10:35 PST
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020
We are currently investigating an issue with sparks and embers. Users are currently unable to purchase embers and are not seeing their ember balance.
Resolved - A fix has been verified and embers and sparks should now be usable again. Thank you for your patience!
Feb 16, 13:53 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 12:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 11:42 PST
Identified - The issue has been identified and a fix is being prepared. We will provide an update in around an hour.
Feb 16, 10:40 PST
Investigating - We are currently investigating this issue.
Feb 16, 02:10 PST
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
High Packet Loss on Comcast in North East US
Resolved - network conditions have been stable for the last hour
Feb 12, 20:21 PST
Monitoring - our upstream provider has moved us to a less congested link and packet loss has returned to normal. we are continuing to monitor the situation for the next little while
Feb 12, 19:31 PST
Identified - Our upstream provider has identified a congestion issue and is working to route around it
Feb 12, 19:12 PST
Investigating - We have noticed an increase in packet loss in the North East US specific to Comcast viewers and are currently investigating
Feb 12, 18:36 PST
High Packet Loss on Comcast in NYC
Resolved - At 8:30 AM UTC (12:30AM Pacific) the issue was resolved and service to all comcast and att users has returned to normal
Feb 12, 04:03 PST
Update - We are continuing to work with our upstream provider on resolving the issue. AT&T uverse users are also appear to be affected
Feb 11, 21:22 PST
Investigating - We are experiencing high packet loss in NYC for users on Comcast. We are actively investigating the root cause
Feb 11, 17:36 PST
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